Frequently Asked Questions
Your guide to the perfect fit and seamless shopping experience.
How do I determine my correct hat size?
To find your perfect fit, use a flexible measuring tape to measure the circumference of your head about half an inch above your ears. Refer to our Size Guide on each product page to match your measurement to our specific brand sizing.
What is your return policy for headwear?
We accept returns for unworn items with original tags attached within 30 days of delivery. Please ensure the hat is shipped back in its original box to prevent crushing or damage during transit.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while expedited options are available at checkout.
Can I reshape my hat if it arrives flattened?
Yes, most felt and straw hats can be reshaped using a handheld garment steamer. Gently steam the area until it is pliable, shape it with your hands, and let it cool completely.
Do you offer international shipping?
Yes, Hat Club ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I clean and maintain my hat?
For minor stains, we recommend spot cleaning with a damp cloth and mild soap. For deep cleaning or delicate materials like premium wool, we suggest professional hat cleaning services to preserve the integrity of the shape.